GO AWOL Terms & Conditions

1. Introduction

These Terms and Conditions together with our Privacy Policy (the Terms) apply to your use of this Website www.goawol.co.uk, any correspondence between us and any agreement between us for the purchase of vouchers or supply of goods. Please read them carefully. You will be deemed to have accepted the Terms in full by accessing any part of this Website. If you do not accept the please do not use the Website.

In the Terms references to "we", "us" or "our" are references to GO AWOL Ltd and references to "you" are to Website users. We are a Company registered in England and Wales with Company Number 06914005. Our registered office is at 11A Haven Road Poole BH13 7LE.

We may revise the Terms at any time by updating this posting. You should check this Website from time to time to review the current Terms because they are binding on you. Certain provisions of the Terms may be replaced or amended by notices or terms located on particular pages of the Website.

 

Terms and conditions of business

2. The Contract

We act as an agent for selected activity partners in the sale of vouchers for their extreme and active sports and activities. We also sell merchandise and goods on our own behalf.

Where you are purchasing vouchers for extreme and active sports and activities we will provide you with information on how to redeem your voucher when it is issued. This will involve you contacting the relevant activity partner direct. Once you have contacted the activity partner and booked your activity your voucher will be treated as redeemed.

We must receive payment of the whole of the price for any vouchers or goods you have ordered before your order can be accepted. Once payment has been received by us, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

3. Voucher Restrictions

Some of the vouchers we offer on the Website are issued subject to additional restrictions and terms which are specified on the activity listing pages of the Website. Please read these carefully before placing your order. You will not be entitled to a refund if you redeem your voucher and then discover you cannot take part because of one of these restrictions.

4. Validity of Vouchers

Vouchers are valid for 6 months after they have been purchased. Vouchers will clearly state their date of issue, the voucher number and the sport or activity to which they relates. Please keep the voucher safe as we cannot take responsibility for lost vouchers. Each voucher has an individual number which should be stated when making bookings with the activity partner.

5. Prices

The prices for the vouchers and the goods are displayed on the Website.

In relation to goods ordered you will be required to pay extra for delivery. It might not be possible for us to deliver to some locations. Our delivery charges out set out on the Website in the Checkout process and we reserve the right to change them without notice.

Our prices may vary from time to time.

6. Discounts

Discounts may be available online by entering a discount code at the time of ordering. Please note that discounts may be withdrawn at any time.

7. Right for you to cancel your Contract/claim a refund

You may cancel your contract for goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract and you do not have to pay any penalty.

You cannot cancel your contract if the goods you have ordered are perishable, custom-made or they are newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed packaging in which it was delivered to you.

If you have received the goods before you cancel your contract then (unless you do not have the right to cancel) you must send the goods back to us at 5 Church Mews, 17 Church Road, Poole, Dorset. BH14 8UF at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at your own cost and risk as soon as possible.

You may cancel a voucher whilst it is still valid and not yet redeemed to receive a full refund. After the voucher has been redeemed you should contact the activity partner if you wish to vary or cancel a booking. Policies regarding varying or cancelling bookings vary between the activity partners and are entirely beyond our control. GO AWOL Ltd or the relevant activity partner may in limited circumstances offer refunds after a voucher is redeemed but these are entirely discretionary.

To cancel your contract you must notify us in writing at 5 Church Mews, 17 Church Road, Poole, Dorset. BH14 8UF.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account as soon as possible. In the event that you have cancelled a contract for goods within the initial 7 working day period, refunds will be provided within 30 days of your order. In the event that you cancel your contract for vouchers after the initial 7 working day period, refunds will be provided within 30 days of us receiving notice that you wish to cancel.

Refunds for goods will only be provided where the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

8. Cancellation by us

We reserve the right to cancel the contract between us if:

  • we have insufficient stock to deliver the goods you have ordered or the sport of activity you have purchased a voucher for is withdrawn or unavailable;
  • we do not deliver to your area; or
  • one or more of the goods or vouchers you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers or activity partners.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

9. Delivery

Vouchers will be delivered by email at no cost. Please ensure that your email settings do not categorise emails from us as spam. If you do not receive your voucher within 2 days of placing your order please contact us. Please print a copy of your voucher for your own records.

We will deliver the goods ordered by you to the address you give us for delivery at the time you make the order. It is your responsibility to provide a correct address. We will normally make a charge for delivery which may vary. Delivery charges are stated at the point of pruchase in the checkout process on the website.

Delivery of goods will be made as soon as possible after your order is accepted and in any event within 30 days of your order.

Please note that where you order multiple products they may be delivered in instalments.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10. Availability

Sports and activities for which we issue vouchers take place subject to availability. In some circumstances our activity partners may have to cancel a sport or activity for reasons beyond their control (e.g. the weather) or the relevant sport or activity may be withdrawn during the life of the voucher. If the activity partner cancels your booking they will endeavour to offer you an alternative booking provided that this will remain subject to the 6 month validity period for the voucher. Neither GO AWOL nor our activity partner will have any other liability to you in relation to such cancellations for instance we will not pay any wasted travel costs you have incurred. If the activity is withdrawn before you redeem your voucher then we will offer you a refund on request provided we receive your request while the voucher remains valid.

11. Activity Partners

We search out and choose activity partners who are passionate about their sports and provide a fantastic experience for our customers. We also require all our activity partners to have public liability insurance in place. However we are not responsible for delivering the sports or activities and make no warranties or representations about such deliveries. The relevant activity partner is solely responsible for satisfactory delivering the sport or activity once you have redeemed your voucher.

Some of the sports and activities offered can be dangerous. We recommend that you contact the activity partner direct to discuss any concerns you have regarding health and safety or additional insurance you may wish to take out.

If you are asked to wear safety equipment you must do so. Our partners reserve the right to refuse a sport or activity to anyone who refuses to comply with safety rules.

12. Duration

In the activity listing pages of this Website we may state the duration of a sport or activity. This is an approximate guide and may vary slightly depending on things such as the venue, numbers of people and weather conditions.

13. Descriptions

General descriptions of the sports and activities offered appear on the Website. Please note that activities may vary from time to time, venue to venue, or due to weather conditions. The images on the Website are for illustrative purposes only.

14. Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem in writing at 5 Church Mews, 17 Church Road, Poole, Dorset. BH14 8UF within 10 working days of the delivery of the goods in question.

If you do not receive goods you have ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at 5 Church Mews, 17 Church Road, Poole, Dorset. BH14 8UF of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.

We act as an agent for our activity partners and we shall have no liability for any failure by any of our activity partners to honour vouchers. You should seek redress for any such problems from the activity partner direct. However, if you have any problems with any of our activity partners please contact us letting us have full details of the problem encountered so that we can investigate the issue and take such action as we (at our total discretion) deem appropriate.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) however arising out of any problem you notify to us under these Terms and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods or services in question.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these Terms is intended to limit any rights you might have as a consumer under the applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

15. Events beyond our control

We shall have no liability to you for any failure to deliver goods or services you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

 

Website Terms and conditions

16. Use of website

This Website is intended for use by over-18s only. If you are below this age you may only place an order if you are supervised by an adult. Age restrictions may apply to certain activities.

This Website is intended for use by U.K. residents. Use by non-U.K. residents is at their own risk.

You must only use this Website for personal and not commercial use.

You must not use this Website for any immoral or illegal purpose.

We reserve the right to restrict access to areas of this Website or indeed this whole Website at our discretion.

You may access and use the Website for the purposes of receiving our services but no part of our Website may be downloaded reproduced or stored including in any other website or in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in the Terms are reserved.

While we try to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. We reserve the right to remove or edit any posting you or other Website users make. If you believe any posting made by another Website user is inappropriate or illegal please notify us immediately.

You must not post or transmit to or from this Website any material:

  • that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
  • for which you have not obtained all necessary licences and/or approvals; or
  • which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
  • which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

You must not misuse the Website (including, without limitation, by hacking).

We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of these Terms.

17. Intellectual property

You acquire no rights or licences in respect of this Website or any of its content, other than the limited right to use the Website in accordance with these Terms.

All trademarks, brand names, products names and titles and copyright used in this Website are owned by us or our licensors. Any use of extracts of this Website or the intellectual property contained within it other than in accordance with these Terms is prohibited.

18. Links to and from other websites

Links to third party websites on this Website are provided solely for your convenience and enjoyment. If you use these links, you leave this Website. We have not reviewed all of these third party websites and do not control them and so are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

  • you do not remove, distort or otherwise alter the size or appearance of the GO AWOL logo;
  • you do not create a frame or any other browser or border environment around this Website;
  • you do not in any way imply that we are endorsing any products or services other than our own;
  • you do not misrepresent your relationship with us nor present any other false information about us;
  • you do not otherwise use any GO AWOL trade marks displayed on this Website without express written permission from us;
  • you do not link from a website that is not owned by you; and
  • your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in the above paragraph for breach of these Terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage suffered by us for breach of the above.

19. Liability for website and linking

We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in any way or in connection with:

  • the inability to use this Website or any use of this Website in breach of the Terms
  • any websites linked to this Website or the material on such websites;
  • your downloading of any material from this Website or any websites linked to this Website; or
  • viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website.

Nothing in the above paragraph shall exclude or limit our liability for:

  • death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or
  • fraud; or
  • misrepresentation as to a fundamental matter; or
  • any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

20. Your account

It is your responsibility to ensure that your account details and password are secure and confidential. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

Please inform us immediately if you have any reason to believe that your Account has been used in an unauthorised way.

 

General Terms and conditions

21. Notices

Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to our contact address at 5 Church Mews, 17 Church Road, Poole, Dorset BH14 8UF and all notices from us to you will be displayed on our Website from to time or sent by email to the address you have provided to us.

22. Invalidity

If any part of these Terms is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms will not be affected.

23. Accuracy of information

We endeavour to provide accurate information at all times however the material on this Website may be out of date and we make no commitment to up date it. We may make changes to the material on this Website or to the products and prices described in it at any time without notice. To the maximum extent permitted by law, we exclude all representations, conditions and warranties, express or implied as to accuracy or completeness.

24. Complaints and Enquiries

If you have any complaints or enquiries concerning your order or this Website

in general, please contact us: enquiries@goawol.co.uk

If you have any complaints about one of our activity partners please first raise it with them direct. If the complaint is not dealt with to your satisfaction then please contact us.

25. Governing law

These Terms and the contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

26. Entire agreement

These Terms together with our current website prices, delivery details, contact details and any notices on the activity listing pages of the Website, set out the whole of our agreement relating to your use of the Website, the sale of vouchers and supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any goods or services offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.