GO AWOL is all about helping you get more out of active and extreme sports and experiences. It's important to us that you're happy with the way we try and look after you. That's why, when it comes to protecting your privacy, we created the GO AWOL Customer Charter to show you exactly what we do with your personal details:

• We would like to reassure you that your details are safe with us and will never be released to companies outside GO AWOL for their marketing purposes.
• Where you have bought a voucher for an activity we will need to share your details with them so that they can contact you and validate that it's you that has bought the voucher. However, they will not then be entitled to use these details for their own marketing purposes.
• We will use your details to send you offers and information on things which might interest you such as new active or extreme sports we managed to seek out.
• Of course, if you've told us you don't want GO AWOL to send you any other offers and information, we will only send you your booking information or merchandise. However, this means you could be missing out on some of the major benefits of signing up to GO AWOL, such as exclusive offers and advance notification of new activities and clothing ranges.
• If at any time you would like us to stop sending you mailings, please let us know and we will do so immediately.
• We comply strictly with the terms of the Data Protection Act 1998. For further information on our data protection policy, please read the full Privacy Policy below and the Terms and Conditions page.

We hope our Charter is helpful and clear, but if you have any questions please phone us on 0844 493 0994. We'll be happy to hear from you.

Website Privacy Policy

Introduction

This Privacy Policy together with the Terms and Conditions (Terms) apply to your use of this website www.goawol.co.uk and any correspondence by e-mail between us and you. Please read them carefully. You will be deemed to have accepted the terms in full by accessing any part of this Website. If you do not accept the Terms please do not use the Website.

In the Terms references to "we", "us" or "our" are references to GO AWOL Ltd and references to "you" are to Website users. We are a Company registered in England and Wales with Company Number 06914005. Our registered office is at 11A Haven Road Poole BH13 7LE.

We are committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and the procedures that we have in place to safeguard your privacy.

For the purposes of the Data Protection Act 1998 GO AWOL Ltd is the data controller (i.e. the company who is responsible for and controls the processing of your personal data).

The information we collect and how we use it

We may collect store and use the following kinds of personal data:-

• Information about your computer and about your visit to and use of the Website, such as your IP address, geographic location, browser type, referral source, length of visit and number of page views;
• Information you provide us for the purposes of registering with us;
• Information you provide us for the purposes of purchasing goods or services, subscribing to our Website services, e-mail notifications and or newsletters;
• Any other information you choose to send us with the exception of the bullet point below:
• We do not store any financial information e.g. credit or debit card numbers and other details which may be on the card.

We gather this information to allow us to process your registration, process any orders you may make, send you notifications and newsletters you have requested and to communicate with you in general. The relevant information is then used by us, our agents and contractors to administer the Website, to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of our goods and services in general.

Where you purchase vouchers from us in our capacity as agents for our activity partners we may disclose the information you provide us in relation to that purchase to the relevant activity partner so that they may provide the services ordered.

We may also use your personal information generally for internal record keeping, improving our products and services including the Website, enabling your use of the goods and services available on or through the Website and dealing with enquiries and complaints made by or about you relating to the Website.

We may use aggregate information and statistics for the purposes of monitoring Website usage in order to help us develop the Website and services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

From time to time we may provide your information to our customer service agency for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by e-mail to ask you for your feedback and comment on our products and services.

We may also wish to provide you with information about special features of our Website and any other service or products we think may be of interest to you. If you would rather not receive this information please send an e-mail to enquiries@goawol.co.uk.

We may disclose information about you to the extent that we are required to do so by law, in connection with any legal proceedings or prospective legal proceedings or in order to establish exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention).

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Information about other individuals

If you give information on behalf of someone else you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

a. Give consent on his or her behalf to the processing of her or her personal data.

b. Receive on his or her behalf any data protection notices.

c. Give consent to the transfer of his or her personal data abroad.

Monitoring

We may monitor and record communications with you such as e-mails for the purposes of quality assurance training, fraud prevention and compliance.

Our use of cookies and other information gathering technologies

We may use cookies on this Website. A cookie is a text file sent by a web server to a web browser and stored by the browser. The file can then be used to identify and track the web browser. We may use the information we obtain from the cookie in the administration of this Website, to improve the Website's usability and for marketing purposes. We may use that information to recognise your computer when you visit our Website and to personalise our Website for you. Our advertisers may also send you cookies. Most web browsers automatically accept cookies but you can change your browser settings so that the cookies are not accepted. If you do this you may lose some functionality of this and other Websites. For further information about cookies and how to disable them please go to www.aboutcookies.org.

How we Protect your Information

We will take reasonable technical and organisational measures to prevent unauthorised access, disclosure, authorisation or loss of your information. However you acknowledge that the internet is not a secure medium and for this reason we cannot guarantee the safety and integrity of any personal data which is transferred from or to you via the Internet. You are responsible for keeping your password and user details confidential.

Links

The Website may contain links to third party websites. We are not responsible for the privacy policy or practices of third party websites.

Updating Your Details

If any of the information that you have provided to us changes, for example if you change your e-mail address, name or payment details or wish to cancel your registration please let us know the correct details by sending an e-mail to enquiries@goawol.co.uk or by sending a letter to GO AWOL Limited at 5 Church Mews, 17 Church Road, Poole, Dorset. BH14 8UF.

Your Consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our Privacy Policy we will post the changes on this page, and we may place notices on other pages of the Website so that you may be aware of the information that we collect and how we use it at all times. Continued use of the service will signify that you agree to such changes.

Owing to the global nature of the internet infrastructure the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in this policy. By submitting your information you consent to these transfers.

Your rights

You have the right, subject to the payment of a small fee currently £10) to request access to personal data which we may process about you. If you wish to exercise this right you should:

• put your request in writing
• include proof of your identity and address (eg a copy of your driving
• licence or passport, and a recent utility or credit card bill)
• attach a cheque in the amount of £10 made payable to GO AWOL Ltd
• specify the personal data you want access to, including any account or reference numbers where applicable.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right you should:

• put your request in writing
• provide us with enough information to identify you (eg account number, username, registration details)
• specify the information that is incorrect and what it should be replaced with.
• You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right you should:
• put your request in writing (an email sent to enquiries@goawol.co.uk with a header that says 'Unsubscribe' is acceptable)
• provide us with enough information to identify you (eg account number, username, registration details)

if your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email or telephone) please specify the channel you are objecting to.

How to Contact Us

We welcome your views about our Website and Privacy Policy. If you would like to contact us with any queries or comments please send an e-mail to enquiries@goawol.co.uk.